AMP: Artists' Meeting Place and Resource Collective

The Autry seeks an Information Technology Help Desk Support staff person
to respond to help desk requests for assistance on a variety of
software/hardware problems. This full-time staff person will provide
assistance to users in accessing and using PC/Mac based systems, and he
or she will perform general maintenance tasks, troubleshoot and repair
computer systems and peripheral equipment throughout the organization,
which has 150+ users. Duties include installation, deployment, and
rollout of hardware/software applications, configuration of new personal
computer systems, mobile device configuration. Travel between campuses
is required.

Qualifications
Minimum 3 years of demonstrated technical competence with PC or Mac
platforms in a corporate environment. CompTIA A+ Certification
required. Experience with customer support and roll out software
applications to users. Ability to quickly evaluate and resolve
technical problems with practical and economical solutions.

Candidates should have an in-depth knowledge of operating system
concepts, installation, upgrading, monitoring, backup, tuning issues,
and security. Ability to configure, image, restore machines and various
desktop applications. Understanding of Microsoft/Mac OS (XP, 7, OS
X)/Office 2007, Office 2008 installation and support. Working knowledge
of LAN and WLAN and basic networking concepts. Background with Active
Directory and Microsoft Windows Server technologies, basic understanding
of DNS, DHCP, group policies. Working knowledge of database support
specifically SQL Server and Oracle. Working knowledge of Blackbaud
software.

We are seeking self-starters, with a positive attitude and an interest
in keeping up with computing technologies, acquiring new skills, and
sharing technical knowledge with colleagues.

Bachelor Degree in computer science or IT related field preferred. MCP,
Network+ certifications are a plus.

Application Instructions

To learn more about the Autry, please visit www.theautry.org

Please mail or e-mail your résumé and letter of interest to:

Human Resources
Autry National Center
4700 Western Heritage Way
Los Angeles, CA 90027-1462
E-mail: hr@theautry.org

The Autry National Center is an Equal Opportunity Employer.

from LA Culture Net